Stage One
Concept Planning and Facility Development. A spa & wellness facility is created in which the desired atmosphere and the building’s technical functions are achieved harmoniously. This is achieved with detailed discussions with the client to ensure that the Spa Concept meets not only the needs of the client, but that it is operationally practical and capable of meeting financial projections.
- Concept planning and design.
- Feasibility, visions and base studies.
- Development of the functional and emotional concepts, i.e. dimensions, pre-design (material, colour, sound, light, etc).
- Development of the complete architectural pre project, function and interior design).
- Development of technical planning concepts – M & E concepts: i.e. sanitary facilities, water, air-conditioning, electricity, and acoustics.
- Development of specific beauty, health and wellness concepts.
Stage Two
Operations and Program implementation. A personalized program is designed to suit the clientele, planning for retail sales, marketing, staff recruitment and training, plus the set-up of all programs and operations.
- Overall planning, budgeting, design and tendering.
- Overall technical planning – M & E as well as development of special sound and light projects.
- Realization of the interior design concept.
- Spa management and spa therapist recruitment.
- Spa staff training programs.
- Development of customized spa operations manuals.
- Development of “Quality Standards” and “Brand Development”.
- Formulate marketing plan, advertising and public relations.
Stage Three
Operational. This stage involves our obligation to the successful opening of the facility and further ongoing supervision, evaluation programs or ongoing management as mutually agreed.
- Administer and supervise start-up of all programs and operations.
- Opening supervision, such as: Organization of special events for important target groups (VIPs, journalists, etc.)
- Seminars, workshops, training and performance analysis.
- On-going operations and management.
