Concept Planning and Facility Development.A spa facility is created in which the desired atmosphere and the building's technical functions are achieved harmoniously. This is achieved with detailed discussions with the client to ensure that the Spa Concept meets not only the needs of the client, but that it is operationally practical and capable of meeting financial projections.
Spa Concept planning and design.
Feasibility, visions and base studies.
Development of the functional and emotional concepts, i.e. dimensions, pre-design (material, colour, sound, light, etc).
Development of the complete architectural pre project, function and interior design).
Development of technical planning concepts - M & E concepts: i.e. sanitary facilities, water, air-conditioning, electricity, and acoustics.
Development of specific beauty, health and wellness concepts.
Operations and Program implementation.A personalized spa program is designed to suit the clientele, planning for retail sales, marketing, staff recruitment and training, plus the set-up of all programs and operations.
Overall planning, budgeting, design and tendering.
Overall technical planning - M & E as well as development of special sound and light projects.
Realization of the interior design concept.
Spa management and spa therapist recruitment.
Spa staff training programs.
Development of customized spa operations manuals
Development of "Quality Standards" and "Brand Development".
Formulate marketing plan, advertising and public relations.
OperationalThis stage involves our obligation to the successful opening of the facility and further ongoing supervision, evaluation programs or ongoing management as mutually agreed.
Administer and supervise start-up of all programs and operations.
Opening supervision, such as: Organization of special events for important target groups (VIPs, journalists, etc.)
Seminars, workshops, training and performance analysis.
On-going operations and management.
With our wealth of industry experience, we can conduct a spa audit of existing spas, to provide existing spa operators with a professional spa audit report as to the effectiveness of their staff training and what really goes on once the treatment room door is closed. The audit can include front-of-house service and standards, or can also include back-of-house operations if requested. A full and detailed report will be prepared including recommended corrective action to be taken.
We work with some of the best names in the field. From architecture and interior design to integrated marketing solutions, our unique success lies in the ability to provide complete, highly orchestrated and coordinated services particular to each phase of the project.
Our wide experience in the spa industry has given Spa Origins a special understanding of the operational and marketing requirements of the hotel and leisure market. The expertise necessary to provide our clients with the solutions required for a successful operation.
A vital component of any successful operation is well-trained staff. Our specialized staff training caters for all levels of spa staff and includes management and customer service skills to hands on therapies, ensuring a seamless operation. From customized signature treatments through a broad range of spa and specialist therapies, our training will ensure deliverance of quality treatments and a high level of customer service.
A broad range of therapies can be trained including but not limited to; Aromatherapy, Ayurlomi, Back & shoulder massage, Balinese style massage, Bath therapies, Body scrubs, Body wraps, Cupping, Facial massage, Facials, Foot massage, Foot reflexology, Head & scalp massage, Herbal compress, Hot stone (2 & 4 hands), Lymphatic drainage, Manicure, Ming massage, Oriental blend massage, Pedicure, Shirodhara, Signature therapies, Slimming massage, Swedish massage, Thai massage (Folk & Royal), Zen Na Tai, Zen massage.
A uniquely qualified team with a powerful combination of Western training and professionalism and extensive Asian experience.
Directors are based in the Asia Pacific region, allowing immediate response to client requests.
Sound industry knowledge and far-reaching contacts which produce considerable savings for clients in the development and executive phases.
Association and affiliation with international organizations bringing integrity to the market place and maintaining the Company's cosmopolitan outlook.
Understanding of local cultures, customs and practices from Asia, Europe, America and the Middle East, combined with a demonstrated enthusiasm to learn and adapt in a constantly evolving industry.
Proven track record of performance and delivery. Our management experience encompasses every spa category from destination and resort spas through to medical, day and cruise ship spas.
An established network of media and travel industry contacts to deliver focused marketing and promotional programs.